Shipping Policy

At Office Supplies Sale, we approach logistics with the same precision we apply to crafting our premium writing instruments and professional accessories. Below you’ll find detailed information about our shipping methods and our commitment to hassle-free returns.

Shipping Information

We take pride in delivering your stationery essentials with the care they deserve:

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

• Standard Shipping ($12.95) via DHL or FedEx
  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping on orders over $50 via EMS
  • Delivery within 15-25 business days after shipment
  • Tracking number provided

Our Return Commitment

Should any product not meet your expectations, our return process is designed with the same attention to detail as our Japanese calligraphy pens:

Return Eligibility

• Returns accepted within 15 days of delivery
• Items must be in original, unused condition
• Original packaging required (including all protective materials for fountain pens)
• Proof of purchase must accompany return

Non-Returnable Items

To maintain our high standards of hygiene and quality, these items cannot be returned:

• Bottled Ink (opened or unopened, due to shipping safety regulations)
• Ballpoint Pen Refills (once packaging seal is broken)
• Personalized Items (monogrammed leather goods or engraved writing instruments)

Return Process

Our four-step return process flows as smoothly as ink from our premium fountain pens:

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number
• Shipping instructions
• Prepaid return label (for defective items only)

Step 3: Package & Ship

Please repackage items with the same care we use when shipping our fine leather briefcases:

• Use original packaging when possible
• Include all original paperwork
• Affix the return label clearly
• For your protection, we recommend insured shipping

Step 4: Processing

Once received at our Austin facility, we’ll inspect items within 3-5 business days and notify you of the status.

Refund Details

Approved refunds will be processed with the same efficiency as our order fulfillment:

• Timing: 3-5 business days after we receive and approve your return
• Method: Original payment method (credit card/PayPal)
• Amount: Full item cost minus original shipping fees (unless return is due to our error)

Exchange Policy

For exchanges (subject to availability):

• We’ll ship your replacement item once the return is received
• You’ll receive tracking information for both shipments
• Price differences will be charged/refunded as needed

Damaged or Incorrect Items

If you receive damaged goods or incorrect items (a rare occurrence we treat as seriously as a flawed fountain pen nib):

• Contact us immediately at [email protected]
• Include photos of the damage or incorrect item
• We’ll arrange expedited replacement at no cost to you

International Returns

For our global clientele (excluding certain Asian and remote regions):

• Return shipping costs are the customer’s responsibility
• Customs forms must be marked “Returned Goods” to avoid duties
• Processing may take additional 3-5 business days

For further assistance, contact our customer service team at [email protected].