At Office Supplies Sale, we take as much care in ensuring your satisfaction as we do in crafting our premium stationery and professional accessories. Should any item not meet your expectations, our returns process is designed with the same precision as our Japanese calligraphy pens.

Our Return Commitment

We accept returns within 15 days of delivery for most products. Items must be:

  • In original, unused condition
  • In their original packaging (including all protective materials for fountain pens and delicate accessories)
  • Accompanied by proof of purchase

Non-Returnable Items

To maintain our high standards of hygiene and quality, the following cannot be returned:

  • Bottled Ink (opened or unopened, due to shipping safety regulations)
  • Ballpoint Pen Refills (once packaging seal is broken)
  • Personalized Items (such as monogrammed leather goods or engraved writing instruments)

Return Process

Our return process flows as smoothly as ink from our premium fountain pens:

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request for Order #[Order Number]

Dear Office Supplies Sale Team,

I would like to request a return for the following item(s) from my order #[Order Number]:

– [Product Name] (Quantity: X)

Reason for return: [Please specify]

I would prefer: [Refund/Exchange for (specific product if applicable)]

Thank you for your assistance.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items)

Step 3: Package & Ship

Please repackage items with the same care we use when shipping our fine leather briefcases:

  • Use original packaging when possible
  • Include all original paperwork
  • Affix the return label clearly
  • For your protection, we recommend insured shipping

Step 4: Processing

Once received at our Austin facility, we’ll inspect items within 3-5 business days and notify you of the status.

Refund Details

Approved refunds will be processed with the same efficiency as our order fulfillment:

  • Timing: 3-5 business days after we receive and approve your return
  • Method: Original payment method (credit card/PayPal)
  • Amount: Full item cost minus original shipping fees (unless return is due to our error)

Exchanges

For exchanges (subject to availability):

  • We’ll ship your replacement item once the return is received
  • You’ll receive tracking information for both shipments
  • Price differences will be charged/refunded as needed

Damaged or Incorrect Items

If you receive damaged goods or incorrect items (a rare occurrence we treat as seriously as a flawed fountain pen nib):

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange expedited replacement at no cost to you

International Returns

For our global clientele (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked “Returned Goods” to avoid duties
  • Processing may take additional 3-5 business days

Our Quality Promise

We stand behind every product with the same confidence we have in our premium ballpoint mechanisms. Should any item not meet your expectations, we’ll make it right with the attention to detail that defines our brand.

For further assistance, contact our customer service team at [email protected].