Welcome to Office Supplies Sale, your premier destination for fine writing instruments and professional office accessories. Below you’ll find answers to common questions about our products, services, and policies.
Product Questions
Our curated collection includes premium fountain pens, ballpoint pens (with refills), calligraphy pens, and coloring pencils. We also offer complementary accessories like bottled inks, pen barrels, and caps.
Yes, we specialize in professional accessories including address books, card holders, coin purses, briefcases, and various document folders & portfolios to keep your workspace organized in style.
We offer three elegant diary styles: Flexi Softcover for flexibility, Hardcover for durability, and Hardcover Wrap for a sophisticated presentation—all perfect for professionals who value both function and aesthetics.
Ordering & Account
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
While guest checkout is available, creating an account allows you to track orders, save preferences, and expedite future purchases of your favorite stationery items.
Please contact our customer service at [email protected] within 12 hours of placing your order. We process orders quickly to ensure prompt delivery, so immediate contact is essential.
Shipping & Delivery
We offer two premium services:
- Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days)
- Free Shipping: For orders over $50 via EMS (15-25 business days)
Yes, we proudly serve customers worldwide, except certain Asian and remote regions due to logistical constraints. Our global delivery brings fine stationery to discerning professionals across continents.
Every item—from delicate fountain pen nibs to leather portfolios—is carefully packaged with protective materials to ensure it arrives in pristine condition, reflecting the quality of our products.
Returns & Exchanges
We accept returns within 15 days of receipt for any item that doesn’t meet your expectations, whether it’s a pen that doesn’t suit your writing style or a diary cover that isn’t quite right.
Email [email protected] with your order number and reason for return. We’ll provide a return authorization and address—please note we cannot accept unauthorized returns.
For hygiene reasons, opened bottled ink and used pen refills cannot be returned. All other stationery items in original condition may be returned.
Quality Assurance
Each writing instrument and office accessory is selected for its craftsmanship. We inspect every shipment before dispatch to guarantee our standards of excellence are met.
While all nibs are tested, if you experience performance issues, contact us immediately. Many nibs simply require proper priming—we’ll guide you through the process or arrange a replacement if needed.
For additional inquiries, our customer service team at [email protected] is delighted to assist you in selecting the perfect writing instruments or resolving any concerns.
The Office Supplies Sale Team
2177 Sundown Lane, Austin, TX 78757